FAQ
Didn't find what you were looking for?
Please contact our support at hello@foreverontheblockchain.com in this case.
General questions
My question is not listed here – what should I do?
General questions
Do I get a quantity discount for large orders?
General questions
Why have I not received a confirmation e-mail?
General questions
I have lost QR code / link / hash – what do I do now?
General questions
Is it possible to cancel my order/purchase?
General questions
My QR code doesn’t work. What should I do?
General questions
What am I allowed to eternalize – and what not?
General questions
What happens to my entry if you no longer exist?
General questions
What happens if the Internet is down worldwide?
General questions
What happens to my personal data once it ends up with you?
General questions
What size are certificate and greeting card?
General questions
How do I best print certificate & greeting card?
Blockchain technology
What is a full node and what is it used for?
General questions
How can I subscribe to your newsletter list?
General questions
How can I unsubscribe from your newsletter list?
General questions
How can I find my eternal entry on your platform?
General questions
How can I edit or delete my entry after eternalization?
General questions
Can I buy a gift voucher for an eternalization?
Eternalization
Do you offer custom design services for large orders?
Eternalization
Will my eternalized entry really last forever?
Eternalization
Can I upload my own motifs for the greeting card?
Eternalization
The eternalization of my entry was rejected – why?
Eternalization
What is the optimal image format for my Everlasting Moment?
Eternalization
How long before my eternalized message is available?
Eternalization
How long does it take to confirm the eternalization?
Eternalization
How many characters can my eternal entry have?
Blockchain technology
Is blockchain technology really secure?
Blockchain technology
Are blockchains and blockchain technology legal at all?
Blockchain technology
Why are you guys using blockchain technology?
Blockchain technology
What is a blockchain and what is it used for?
Blockchain technology
How does the satellite transmission work?
Climate protection
Can we save the planet just by planting trees?
Climate protection
Who is your partner for climate protection?
Climate protection
Why do you voluntarily offset your CO₂ emissions?
Climate protection
What exactly do you mean by CO₂ overcompensation?
Climate protection
How does CO₂ overcompensation work?
Payment
Can I combine multiple discount or voucher codes?
Payment
Do you charge any sales tax (VAT) for your products?
Payment
Is it safe to pay by credit card with you guys?
Payment
I didn’t receive an invoice – what should I do?
Payment
Will I receive an invoice for my order?
Payment
Why is my discount or voucher code not accepted?
Payment
My payment was not accepted – what do I do now?
Payment
What payment methods can I use at Gateway to Eternity?
Payment
How can I redeem a discount or coupon code?
Shipping
Do you use a neutral shipping envelope?
Shipping
Do you offer options for insured shipping or tracking?
Shipping
Can I change the delivery address after ordering?
Shipping
Do billing and shipping addresses have to be identical?
Shipping
Do you send your physical packages abroad as well?
Shipping
How much are the shipping costs for physical packages?
Shipping
How long until my physical package is with me?
Social media
Social media sharing doesn’t work, what can I do?
Social media
Why is my entray displayed incorrectly when I share?
Social media