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Allgemeine Fragen

My question is not listed here – what should I do?

Versand & Lieferung

Do you use a neutral shipping envelope?

Bezahlung

Do you charge any sales tax (VAT) for your products?

Bezahlung

Can I combine multiple discount or voucher codes?

Verewigung

Do you offer custom design services for large orders?

Versand & Lieferung

Do you offer options for insured shipping or tracking?

Social Media

Social media sharing doesn`t work, what can I do?

Verewigung

Will my eternalized moment really last forever?

Allgemeine Fragen

Do I get a quantity discount for large orders?

Bezahlung

Will I receive an invoice for my order?

Allgemeine Fragen

Why have I not received a confirmation e-mail?

Bezahlung

I didn't receive an invoice – what can I do?

Allgemeine Fragen

I have lost QR code / link / hash – what do I do now?

Versand & Lieferung

Can I change the delivery address after ordering?

Verewigung

Can I upload my own motifs for the greeting card?

Bezahlung

Is it safe to pay by credit card with you guys?

Verewigung

The eternalization of my moment was rejected – why?

Allgemeine Fragen

Is it possible to cancel my order/purchase?

Allgemeine Fragen

My QR code does not work. What should I do?

Klimaschutz

Can we save the planet just by planting trees?

Bezahlung

My payment was not accepted – what do I do now?

Bezahlung

Why is my discount or voucher code not accepted?

Versand & Lieferung

Do billing and shipping addresses have to be identical?

Blockchain-Technologie

Is blockchain technology really secure?

Blockchain-Technologie

Are blockchains and blockchain technology legal at all?

Klimaschutz

Why do you offset your CO2 consumption voluntarily?

Versand & Lieferung

Do you send your physical packages abroad as well?

Blockchain-Technologie

Why are you guys using blockchain technology?

Klimaschutz

With which partner do you cooperate on climate protection?

Blockchain-Technologie

What is a blockchain and what is it used for?

Allgemeine Fragen

What happens if the Internet goes down worldwide?

Allgemeine Fragen

What happens to my personal data once it ends up with you?

Allgemeine Fragen

What happens to my message if you no longer exist?

Klimaschutz

What exactly do you mean by CO2 overcompensation?

Bezahlung

What payment methods can I use at Gateway to Eternity?

Allgemeine Fragen

What size are certificate and greeting card?

Social Media

Why is my moment displayed incorrectly when I share?

Blockchain-Technologie

What is a full node and what is it used for?

Verewigung

Are there any format specifications the images have to meet?

Blockchain-Technologie

How does the satellite transmission work?

Allgemeine Fragen

How do I best print certificates & greeting card?

Versand & Lieferung

How much are the shipping costs for physical packages?

Allgemeine Fragen

What am I allowed to eternalize – and what not?

Allgemeine Fragen

How can I unsubscribe from your newsletter list?

Bezahlung

How can I redeem a discount or coupon code?

Klimaschutz

How does CO2 overcompensation work?

Social Media

How can I share my eternal moment on social media?

Allgemeine Fragen

How can I find my eternal moment on your platform?

Verewigung

How many characters can my eternal message have?

Allgemeine Fragen

How can I subscribe to your newsletter list?

Verewigung

How long does it take to confirm my moment?

Versand & Lieferung

How long until my physical package is with me?

Allgemeine Fragen

Can I buy a gift voucher for an eternalization?

Zahlung

For how long are discount and voucher codes valid?

Verewigung

How long before my eternalized message is available?

Allgemeine Fragen

How can I edit or delete my moment after eternalization?