Frequently asked questions

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General questions

My question is not listed here – what should I do?

Shipping

Do you use a neutral shipping envelope?

Payment

Do you charge any sales tax (VAT) for your products?

Payment

Can I combine multiple discount or voucher codes?

Shipping

Do you offer options for insured shipping or tracking?

Eternalization

Do you offer custom design services for large orders?

General questions

Do I get a quantity discount for large orders?

Eternalization

Will my eternalized moment really last forever?

Social media

Social media sharing doesn't work, what can I do?

General questions

I have lost QR code / link / hash – what do I do now?

Payment

I didn't receive an invoice – what can I do?

Blockchain technology

Is blockchain technology really secure?

Payment

Is it safe to pay by credit card with you guys?

Shipping

Can I change the delivery address after ordering?

Perpetuation

Can I upload my own motifs for the greeting card?

General questions

Is it possible to cancel my order/purchase?

Payment

Will I receive an invoice for my order?

Climate protection

Can we save the planet just by planting trees?

Eternalization

The eternalization of my moment was rejected – why?

General questions

My QR code doesn't work. What should I do?

Payment

Why is my discount or voucher code not accepted?

Payment

My payment was not accepted – what do I do now?

Climate protection

With which partner do you cooperate on climate protection?

Shipping

Do billing and shipping addresses have to be identical?

Blockchain technology

Are blockchains and blockchain technology legal at all?

Climate protection

Why do you offset your CO2 consumption voluntarily?

Shipping

Do you send your physical packages abroad as well?

Blockchain technology

Why are you guys using blockchain technology?

General questions

What am I allowed to eternalize – and what not?

General questions

What happens to my personal data once it ends up with you?

Blockchain technology

What is a blockchain and what is it used for?

General questions

What happens if the Internet goes down worldwide?

Climate protection

What exactly do you mean by CO2 overcompensation?

General questions

What happens to my message if you no longer exist?

General questions

What size are certificate and greeting card?

General questions

What is a full node and what is it used for?

Payment

What payment methods can I use at Gateway to Eternity?

Social media

Why is my moment displayed incorrectly when I share?

Eternalization

Are there any format specifications the images have to meet?

General questions

How do I best print certificates & greeting card?

Shipping

How much are the shipping costs for physical packages?

Blockchain technology

How does the satellite transmission work?

Climate protection

How does CO2 overcompensation work?

General questions

How can I subscribe to your newsletter list?

Payment

How can I redeem a discount or coupon code?

General questions

How can I unsubscribe from your newsletter list?

Social media

How can I share my eternal moment on social media?

General questions

How can I find my eternal moment on your platform?

Eternalization

How many characters can my eternal message have?

Eternalization

How long does it take to confirm my moment?

Shipping

How long until my physical package is with me?

Eternalization

How long before my eternalized message is available?

Payment

For how long are discount and voucher codes valid?

General questions

Can I buy a gift voucher for an eternalization?

General questions

How can I edit or delete my moment after eternalization?

General questions

Why have I not received a confirmation e-mail?