Frequently asked questions

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General questions

My question is not listed here – what should I do?

General questions

Do I get a quantity discount for large orders?

General questions

Why have I not received a confirmation e-mail?

General questions

I have lost QR code / link / hash – what do I do now?

General questions

Is it possible to cancel my order/purchase?

General questions

My QR code doesn't work. What should I do?

General questions

What am I allowed to eternalize – and what not?

General questions

What happens to my personal data once it ends up with you?

General questions

What happens if the Internet goes down worldwide?

General questions

What happens to my message if you no longer exist?

General questions

What size are certificate and greeting card?

General questions

What is a full node and what is it used for?

General questions

How do I best print certificates & greeting card?

General questions

How can I subscribe to your newsletter list?

General questions

How can I unsubscribe from your newsletter list?

General questions

How can I find my eternal moment on your platform?

General questions

Can I buy a gift voucher for an eternalization?

General questions

How can I edit or delete my moment after eternalization?

Eternalization

Do you offer custom design services for large orders?

Eternalization

Will my eternalized moment really last forever?

Perpetuation

Can I upload my own motifs for the greeting card?

Eternalization

The eternalization of my moment was rejected – why?

Eternalization

Are there any format specifications the images have to meet?

Eternalization

How many characters can my eternal message have?

Eternalization

How long does it take to confirm my moment?

Eternalization

How long before my eternalized message is available?

Blockchain technology

Is blockchain technology really secure?

Blockchain technology

Why are you guys using blockchain technology?

Blockchain technology

Are blockchains and blockchain technology legal at all?

Blockchain technology

What is a blockchain and what is it used for?

Blockchain technology

How does the satellite transmission work?

Climate protection

Can we save the planet just by planting trees?

Climate protection

With which partner do you cooperate on climate protection?

Climate protection

Why do you offset your CO₂ consumption voluntarily?

Climate protection

What exactly do you mean by CO₂ overcompensation?

Climate protection

How does CO₂ overcompensation work?

Payment

Can I combine multiple discount or voucher codes?

Payment

Do you charge any sales tax (VAT) for your products?

Payment

Will I receive an invoice for my order?

Payment

I didn't receive an invoice – what can I do?

Payment

Is it safe to pay by credit card with you guys?

Payment

Why is my discount or voucher code not accepted?

Payment

My payment was not accepted – what do I do now?

Payment

What payment methods can I use at Gateway to Eternity?

Payment

How can I redeem a discount or coupon code?

Shipping

Do you use a neutral shipping envelope?

Shipping

Do you offer options for insured shipping or tracking?

Shipping

Can I change the delivery address after ordering?

Shipping

Do you send your physical packages abroad as well?

Shipping

How much are the shipping costs for physical packages?

Shipping

How long until my physical package is with me?

Shipping

Do billing and shipping addresses have to be identical?

Social media

Social media sharing doesn't work, what can I do?

Social media

Why is my moment displayed incorrectly when I share?

Social media

How can I share my eternal moment on social media?